Surviving disaster when data goes dark
When you have a single source for information, what happens when you lose that connection? If you're moving millions of dollars worth of cargo, the answer to that question can be terrifying.
That's why we do not rely on any single source to determine the location and status of containers or vessels. Instead, we use multiple sources of information to ensure that when a disruption happens, the back-up source still maintains a base line of information.
That is exactly what happened with the Maersk Line outage last month. While updates from Maersk were temporarily offline, we still processed container updates from terminals that were online.
As a result, we were able to provide information about Maersk Line containers moving through all terminals besides APMT facilities, which covered more than 80 percent of our customers with Maersk Line cargo. More importantly, these customers never lost a connection to their container information and were able to move their cargo through to their warehouses without incident.
For the terminals that went offline, the supplemental data we received from shipping lines filled in. We were able to provide customers moving cargo through APMT Elizabeth with MSC, Cosco, and CMA CGM cargo, for example, with information about the release status and state of their containers.
The fact that the terminal itself was closed obviously impacted their ability pick up the containers, but even after the terminal opened, customers received updates about their containers when they were discharged and gated out, even through APMT data services remained offline.