What to do when your container has a hold
A hold can be placed on your shipment by a number of different parties, including US Customs, the shipping line, and the terminal. If you're notified that one of your contains has a hold, you'll need to get the hold cleared before you can pick up your container.
Types of holds
Most likely, a hold has been placed on your container because of a customs issue or because a fee has been assessed. See this article for an overview of the different kinds of holds.
Sometimes, your container status may show that your container is available, but it still has a hold. Here's a few examples:
- Status: available, but hold for rail - the container is available, but it may be flagged for rail and has a "rail OCR flag" hold. It's available for departure by rail.
- Status: available, but there is a gate fee - for example, the Port of Oakland has a $30 Extended Gate Fee that applies to all containers.
- Status: available, but there's a hold because it's going to an inland terminal. It's available to go to the second location, but it's not available for you to pick up.
The Needs Attention list on your dashboard shows you which containers have customs holds, line holds, or other holds that need to be cleared. Once we've received confirmation that the holds have been cleared, the containers will be removed from your Needs Attention list.
To make sure that holds don't prevent you from picking up your container once it has arrived at the terminal, make sure that you clear any holds before the vessel has arrived.
How to clear holds
To clear holds on your container, contact your freight forwarder or customs broker. You can also pay any fees associated with holds by contacting the terminal where your container is headed to pay any fees associated with your container.